- Published 2026.11.04 14:18
Paid fan club presale for Australia and New Zealand tour held on Nov. 4
Missing codes and wrong links lead to widespread ticketing failures
Refund demands grow among fans who joined for presale benefits
Weverse, HYBE's global fan community platform, is facing strong backlash from local fans after system errors and confusing guidance during the presale for global girl group KATSEYE's Australia tour. The core benefit offered to paid membership subscribers failed to work properly, putting the platform's operational capability under scrutiny.
According to SMB Tech, an Australian IT and business media outlet, the fan club presale for KATSEYE's 'The Wild World Tour' in Australia and New Zealand, which began at 11 a.m. local time on Nov. 4, was marred by connection problems and missing presale codes.
The presale was scheduled to run for 24 hours for members of EYEKONS, KATSEYE's paid fan club on Weverse. However, immediately after the presale began, fans reportedly faced confusion amid links spread across multiple ticketing sites including Ticketek, Weverse, and Live Nation.
In particular, the password essential for booking was not sent by email or mobile phone, and the code verification path listed on the website led to a non-existent page. Only some users who installed the official Weverse mobile app were able to check the code and purchase tickets belatedly.
When fans who found the code late accessed the booking window, all adjacent seats were sold out, leaving only single tickets. As a result, parent fans who had planned to attend with young children had to give up purchasing tickets.
As the presale, a key benefit of the paid membership, became useless due to technical flaws, protest posts flooded the Weverse community. Many fans complained of major confusion, with booking links leading to the wrong sites or presale tickets not appearing at all.
In particular, fans who joined the paid membership solely for the presale benefit are increasingly demanding refunds for the membership fee, saying the incident is tantamount to financial damage.
KATSEYE will continue its Oceania tour starting in Melbourne on Feb. 24, 2027, followed by Sydney on Feb. 28 and Auckland, New Zealand on March 5. However, the tour has been disrupted in several places, including a recent cancellation of a Detroit concert in the United States 20 minutes before the start due to health reasons, adding to local fans' dissatisfaction.
※ This article is an AI translation of the Korean original published by Korea Credit News; it was checked by automated quality guards and published by the English edition desk.
